In-Store

  • How can I exchange or get a refund on a purchased product?
    1. You can either return a product for a credit note or exchange a product for an item of the same value, within 14 days of purchase.  Please make sure your returns are in their original condition and packaging, and do include the original payment receipt.
    2. If a product is defective, we will first try to repair it; if it cannot be repaired, we will be happy to exchange it for a new one. However, if it cannot be exchanged for some reason, we will refund its total value.
    3. For hygienic reasons, no exchanges will be offered on lingerie, underwear and accessories.

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  • Do you have a loyalty programme ?

    Yes, we do. Shukran is an exciting loyalty programme and our way of saying thank you to loyal customers like you. You can earn Shukrans shopping at Max or at any other participating outlet and redeem them for great rewards.

    By signing up for the programme, you get:

    1. Free membership for life.
    2. Shukrans and rewards across a wide range of participating outlets.
    3. The chance to earn Shukrans even during sales and promotions.
    4. Exclusive offers, including special invitations to in-store activities and sale previews.

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  • Is there a minimum spend amount or a joining fee to become a Shukran member?

    No, membership to Shukran is free for life. Just sign up at any of our participating outlets or online through our website and you’re ready to enjoy the programme.

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  • Sounds exciting! How do I sign up?

    There are four different ways by which you can enrol in the programme:

    1. Fill up an application form available across all participating outlets.
    2. Visit shukranrewards.com and create a new account.
    3. Sign up via MaxFashion.com.
    4. Download the Shukran app and enrol.

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  • Where are your stores located?

    Find a complete list of our locations using our Store Locator.

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  • What are your store timings ?

    All Max stores are operational 365 days a year. Store timings may differ by location.

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  • How does Max keep its prices so low?

    We've invested in a fast and cost-efficient distribution system and buy large quantities directly from the supplier, avoiding middlemen. Our ethos is about offering customers value at every level, allowing us to offer products at the very best prices possible.

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  • Can my order be delivered internationally?

    Unfortunately, we do not offer international delivery at the moment.

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  • What if I have other questions?

    If you have other questions, comments and suggestions, please get in touch with us through our feedback form.

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